Last Updated: December 15, 2025
Thank you for choosing Digital Web Creation (“we,” “our,” “us”). We strive to provide exceptional digital services and solutions. This Refund Policy outlines how refunds are handled for purchases, subscriptions, and service agreements made through our website: https://digitalwebcreation.org (“Site”).
By purchasing any products or services from Digital Web Creation, you agree to the terms of this Refund Policy.
1. Scope & Applicability
This Refund Policy applies to all:
- Digital products
- Website development services
- Design services
- Software subscriptions
- Consulting or digital marketing packages
listed, sold, or delivered through our Site or via formal service agreements with Digital Web Creation.
2. General Refund Principles
We do not offer automatic refunds once payment is completed, since work often begins immediately upon purchase or contract acceptance. However, we aim to be fair and reasonable.
Refund eligibility depends on the type of purchase, service scope, project progress, and timeline benchmarks.
3. Digital Products & Downloads
Non-Custom Digital Products:
For digital products that are downloadable and non-custom (e.g., templates, guides), refunds may be issued only if:
- The product file(s) cannot be downloaded due to a technical error on our end, and
- The issue cannot be resolved within 48 hours of purchase.
After delivery and successful download, no refunds or exchanges are offered for digital products.
4. Services (Design, Development, Marketing, Consulting)
a. Pre-Service Cancellation
If a service order is canceled before any work has begun, a full refund is eligible, provided:
- No deliverables have been started.
- The cancellation is submitted in writing to our support email.
b. Post-Service Start
Once work begins (design drafts prepared, code written, or consulting sessions scheduled), refunds are limited and assessed case by case:
- Refunds may be prorated based on the percentage of work completed.
- Any non-refundable expenses, deposits, or third-party fees will be deducted.
c. Ongoing Subscriptions and Retainers
If you cancel a recurring service (e.g., monthly maintenance or subscription):
- Future billing stops immediately.
- No refunds are issued for time already consumed.
5. Refund Request Process
To request a refund:
- Email us at: support@digitalwebcreation.org
- Include:
- Full name and email associated with purchase
- Order or Invoice number
- Reason for refund request
- Supporting evidence (screenshots, correspondence)
We aim to respond within 3 business days.
6. Dispute Resolution
If you’re not satisfied with a refund determination:
- You may request escalation to a senior support representative.
- We will review and respond to escalation requests within 5 business days.
7. Exceptions & Denied Requests
Refunds may be denied in cases of:
- Change of mind after service commencement
- Dissatisfaction due to subjective preferences (aesthetic or stylistic)
- Work completed according to agreed-upon specifications
- Failure to provide necessary material or timely feedback during the project timeline
If a refund is denied, we will explain the decision and, where possible, offer alternative resolutions.
8. Chargebacks
If you initiate a chargeback with your bank or payment provider without prior communication, we may deny your refund request and pursue recovery for services rendered.
9. Modifications to This Policy
Digital Web Creation reserves the right to revise this Refund Policy at any time. Updated versions will be posted on this Site with a revised “Last Updated” date. Continued use of our services after changes implies agreement to the new terms.
10. Contact Us
If you have any questions about this Refund Policy or need support:
📧 Email: support@digitalwebcreation.org
Physical address: Anciennes-Houblonnières 5, 4020 Liège, Belgium
🌐 Website: https://digitalwebcreation.org